911 Audit

Every location and every phone using Apollo phone service must be verified with a 933 test call.
Required Emergency Address Verification

Do not dial 911 for this audit. Dial 933 only.

This audit is to confirm that every Apollo-serviced phone reports the exact physical address where that phone is located. The only approved test number for this process is 933. Under no circumstances should anyone use 911 as a test.

What you need to do

1
Call 933 and listen carefully to the address it reads back

The 933 test line will announce the emergency address associated with that phone. This is the address that must be correct for emergency services.

2
Test every physical location where you have phone service with us

If possible, test from each individual phone. At minimum, test from every office, suite, branch, warehouse, and any other physical site where Apollo phone service is in use.

3
Multiple sites may need a separate 911-only number behind the scenes

If you use the same main phone number at multiple locations, the phone number announced during the 933 call may not match what you expect. That can be normal.

In those cases, we may need to configure a dummy phone number that is used only for 911 purposes at alternate locations so the emergency address is correct.

Note that your service may already be set up this way. If the phone number is incorrect but the address is correct, you do not need to notify us.

4
If the address is wrong, or if there is no 911 address associated, notify us immediately

The address read back by 933 must be the exact physical address where that phone is located. If it is wrong in any way, or if the system says there is no 911 address associated with the phone, contact us immediately.

5
Home phones have two compliance options if they announce the office address

If a phone used at home reads back the office address when 933 is called, we can handle it in one of two ways:

AConfigure a separate 911 address for that specific phone

To do this, we need the phone's MAC address from the sticker on the back, the extension, and the exact physical address where the phone is located.

BProvide a required warning sticker

If a separate address is not being configured, we are legally required to provide a sticker for that phone stating: "THIS PHONE IS NOT CAPABLE OF CALLING 911". That sticker must be placed on the phone.

6
Never dial 911 as part of this audit

This audit requires repeated testing from multiple phones and locations. Every one of those tests must be to 933. Do not dial 911 at all for this process.

Report Your Results

Submit your 911 audit status

Use this form after completing your 933 tests. If anything is wrong, submit it immediately so we can follow up.

  • Use 933 only for testing.
  • Verify the exact physical address from each location.
  • Include home-phone issues so we can address separate 911 configuration or stickers.