Apollo CSM - Managed IT Services

CSM (Computer Support & Maintenance) is Apollo Networks’ managed services platform - built to eliminate downtime, harden security, and keep your technology aligned with the way your business actually operates.

Choose the tier that matches your environment. Every tier is designed to feel simple to buy, simple to operate, and exceptionally predictable - without hidden “project” surprises.

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CSM
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Co-Managed → CSM → CSM+ → Onsite
Co-Managed CSM CSM+ Onsite

CSM: Complete management, support, and security

Apollo CSM combines 24/7 monitoring, unlimited support, backups, patch management, endpoint protection, network management, and proactive reporting into one cohesive platform.

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Compare what’s included

This matrix summarizes inclusions at each tier. For Co-Managed, scope is customized per engagement.

Included Not included
Feature Core CSM CSM+ Co-Managed
Co-Managed is intentionally flexible. We’ll define exactly what Apollo owns vs. what internal IT owns, then document it so there’s no ambiguity.
Managed Services Pyramid

How onboarding works

A structured start prevents surprises later. We focus on stabilizing the environment first, then optimize and harden.

1
Baseline & risk assessment
We review infrastructure, endpoints, identity, backups, and security posture to identify gaps and priorities.
2
Tooling & monitoring deployment
We deploy monitoring, endpoint security, patch workflows, and support channels - so issues are visible and actionable.
3
Stabilization & remediation
We resolve the highest-risk items first: backup integrity, patch exposure, weak access controls, and recurring outages.
4
Optimization & planning cadence
Monthly/quarterly reviews establish a predictable roadmap - reducing firefighting and aligning IT to business objectives.
Reporting that matters
Ticket trends, system health, risk exposure, and recommendations - so leadership can make clear decisions.
Predictable scope
No ambiguity around “who owns what.” Co-Managed is documented; CSM/CSM+ are standardized and comprehensive.

Managed services near you

Apollo delivers CSM managed IT across the United States, with regional strength in Long Island, New York City, and Miami. Browse local pages for towns and neighborhoods we serve:

Long Island
Nassau & Suffolk towns - Plainview HQ.
Long Island overview · Plainview · Hauppauge
New York City
Boroughs & neighborhoods citywide.
NYC overview · Manhattan · Chelsea
Miami / South Florida
Miami-Dade, Broward suburbs & business districts.
Miami overview · Coral Gables · Brickell

Network monitoring, endpoints, and backups - together

Apollo CSM is not a help desk bolted onto a monitoring tool. Full managed IT combines network monitoring & NOC-style response, endpoint protection, patch management, and backup verification so incidents are detected early and recovery is possible when prevention fails.

24/7 monitoring
Infrastructure visibility with engineer triage - not alert noise left for Monday morning.
Endpoint protection
Managed endpoint support with modern XDR-class protection and patch discipline across the fleet.
Backup integrity
Backups that are monitored and restorable - image and file strategies as the environment requires.

Industry fits: law firm network monitoring · retail networking · medical & optometry IT. New to MSPs? Read why hire an MSP.

CSM+ - enhanced security & compliance tier

Searching for CSM+? It is Apollo’s elevated managed services tier for organizations that need stronger email security, awareness training, compliance maintenance, and annual assurance testing on top of full CSM operations.

CSM+
  • Everything included in standard CSM (support, monitoring, backups, endpoint security, patching)
  • Elevated inbound email threat protection
  • Security awareness training cadence
  • Compliance-oriented maintenance and documentation support
  • AI platform governance considerations for modern workplaces
  • Annual penetration testing for assurance

Domain spoofing and brand email trust often pair with CSM+ via our DMARC implementation services.

Frequently asked questions

Clear answers, without the sales fog.

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Co-Managed is flexible: we define exactly what Apollo owns vs. internal IT owns. CSM is a complete platform: monitoring, support, backups, endpoint security, patching, and projects are managed as one cohesive service with standardized outcomes.

It means support isn’t metered by the hour for normal operational needs. You have access to Apollo through defined channels for troubleshooting, end-user assistance, and incident response. When hands-on work is required, onsite support is included in the tiers where it’s listed.

CSM+ builds on CSM with enhanced email threat protection, security awareness training, structured compliance audits/maintenance, AI platform governance, and annual penetration testing - designed for organizations that require stronger assurance and audit readiness.

Onsite is an add-on available to CSM/CSM+ customers. A dedicated Apollo technician works at your site 40 hours/week, remains an Apollo employee, and is backed by Apollo’s team for escalations and after-hours needs. If your onsite tech is out, a backup technician is provided.

Yes under CSM and CSM+. Monitoring, endpoint security, patching, and backup practices are core platform elements. Exact inclusions are listed in the comparison matrix above and confirmed in your agreement. See also network monitoring services.
Want a direct recommendation? We’ll map your environment to the right tier.