Apollo CSM - Managed IT Services

CSM (Computer Support & Maintenance) is Apollo Networks’ managed services platform—built to eliminate downtime, harden security, and keep your technology aligned with the way your business actually operates.

Choose the tier that matches your environment. Every tier is designed to feel simple to buy, simple to operate, and exceptionally predictable—without hidden “project” surprises.

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CSM
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Co-Managed → CSM → CSM+ → Onsite
Co-Managed CSM CSM+ Onsite

CSM: Complete management, support, and security

Apollo CSM combines 24/7 monitoring, unlimited support, backups, patch management, endpoint protection, network management, and proactive reporting into one cohesive platform.

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Compare what’s included

This matrix summarizes inclusions at each tier. For Co-Managed, scope is customized per engagement.

Included Not included
Feature Core CSM CSM+ Co-Managed
Co-Managed is intentionally flexible. We’ll define exactly what Apollo owns vs. what internal IT owns, then document it so there’s no ambiguity.
Managed Services Pyramid

How onboarding works

A structured start prevents surprises later. We focus on stabilizing the environment first, then optimize and harden.

1
Baseline & risk assessment
We review infrastructure, endpoints, identity, backups, and security posture to identify gaps and priorities.
2
Tooling & monitoring deployment
We deploy monitoring, endpoint security, patch workflows, and support channels—so issues are visible and actionable.
3
Stabilization & remediation
We resolve the highest-risk items first: backup integrity, patch exposure, weak access controls, and recurring outages.
4
Optimization & planning cadence
Monthly/quarterly reviews establish a predictable roadmap—reducing firefighting and aligning IT to business objectives.
Reporting that matters
Ticket trends, system health, risk exposure, and recommendations—so leadership can make clear decisions.
Predictable scope
No ambiguity around “who owns what.” Co-Managed is documented; CSM/CSM+ are standardized and comprehensive.

Frequently asked questions

Clear answers, without the sales fog.

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Co-Managed is flexible: we define exactly what Apollo owns vs. internal IT owns. CSM is a complete platform: monitoring, support, backups, endpoint security, patching, and projects are managed as one cohesive service with standardized outcomes.

It means support isn’t metered by the hour for normal operational needs. You have access to Apollo through defined channels for troubleshooting, end-user assistance, and incident response. When hands-on work is required, onsite support is included in the tiers where it’s listed.

CSM+ builds on CSM with enhanced email threat protection, security awareness training, structured compliance audits/maintenance, AI platform governance, and annual penetration testing—designed for organizations that require stronger assurance and audit readiness.

Onsite is an add-on available to CSM/CSM+ customers. A dedicated Apollo technician works at your site 40 hours/week, remains an Apollo employee, and is backed by Apollo’s team for escalations and after-hours needs. If your onsite tech is out, a backup technician is provided.
Want a direct recommendation? We’ll map your environment to the right tier.